doc martens and shorts staffer told her it was due to computer glitch
JACKSONVILLE, Fla Florida State College Jacksonville is an institution of higher learning and it has been recognized for some of its programs, but even the best can make a mistake.
“Why am I getting charged $2,000 for out of state tuition when I have been in Jacksonville ever since I started school there,” Brooke Hunt said.
It is while registering for the upcoming semester she would discover that she paid out of state tuition fees for the fall semester and that bothered her.
“It was like $1,
750,” she said.
FSCJ’s in state tuition is $104.88 per credit hour, out of state tuition is $401. 27 per its website.
Hunt said she challenged what she called a major mistake with student services and an FSCJ staffer told her it was due to a computer glitch.
“She said that it was computer glitch in their new system and not everybody got informed or had the message popped up that they should get their residency updated,” said Hunt, “I never received that message. ”
Frustrated and disappointed her family contacted On Your Side.
She filed an appeal and the burden was placed on her to prove her residency. Hunt said she was told the process will take 6 to 8 weeks and she may not get a refund
Hunt spent the day collecting the documents, driver’s license, voter registration card, etc., to prove she has never left the city.
She wants the problem corrected so she can complete her enrollment in the upcoming semester.
“I’d like them to give me a refund at least a credit to my new classes this semester,
” said Hunt.
On Your Side contacted FSCJ and received this statement from Dr. Chris Holland, FSCJ Vice President of Student Services.
“We are not able to discuss details of individual student accounts as guided by FERPA regulations. However, it is important to note that as a state college, there are many state laws and regulations we must follow as it pertains to tuition requirements and documentation that help ensure transparency and protection for both the individual and the College. Based on these regulations, if a student has been out of our college system for a year or more,
they must resubmit proof of in state residency.
If a student has a concern about tuition paid, the College offers a straightforward appeals process that allows a student to submit an appeal form, with additional supporting documentation, to be reviewed for follow up and action. If the student is able to adequately provide documentation of in state residency during the specified term, the appeal would be approved and a refund provided. The appeal process is developed to assist our students and ensure the proper procedures are followed to appropriately resolve any issues. Once all paperwork has been submitted,
a prompt review of the documentation occurs by our team and a resolution is quickly determined. We would encourage any student with this concern to reach out to our Student Records department who will be happy to assist in completing an appeal submission.”